Designed and implemented administrative and operative processes and strategies that increased audits effectiveness from 65% to 98% within six months.
Doubled the effectiveness in achieving the company’s annual KPIs, increasing compliance rate from 41.6 % to 91.6% within one year through strategic analysis of non-negotiable standards.
Provided service and proactive follow-up to clients, reducing key-customer churn to 0% per semester by implementing structured check-ins and scheduled meetings to track requests, address needs, and ensure timely resolution.
Responsibly managed accounts receivable, ensuring timely credit payments and keeping the portfolio up to date.
Improved the internal use of digital tools and software such as Microsoft Office and ERP's programs to streamline administrative tasks .
I organized, managed, and integrated the company’s documentation, records, files, reports, and technical and operational formats, establishing a structured and accessible system that ensured efficient access to information.