Seasoned pharmaceutical and healthcare BPO and operations leader with 10+ years of management experience in large-scale service delivery including pharmaceutical sales and customer service, data management services, pharmacovigilance and process improvement. Proven track record in leading high-performance teams, optimizing service quality, driving KPI achievements, and implementing Lean/Kaizen methodologies for operational excellence. Strong background working with global life sciences clients, managing client relationships, and developing talent through structured coaching and leadership development initiatives.