Oversaw multiple concurrent digital transformation programs, coordinating project managers and scrum masters to ensure consistent delivery standards;
Defining a system to prioritize costumer feedback, reducing the time to solve impediments to a client by more than 20%;
Working closely with the security center to mitigate project risks;
Using ADKAR (PROSCI) to lead the transformation regarding ways of working of the teams;
Implementation of a Scaled framework to includ all product interactions;
Creation of a metrics model to define value and priorities for the team and the product
Responsible for the program governance and set-up;
Developed KPI dashboards and reporting systems for executive visibility on progress, risks, and benefits realization.
Support the product teams (Portugal, Spain and Brazil), related to CRM, Sales Force and SAP;
System administration: JIRA, Confluence, Bitbucket, Jenkins and Sonarqube;
Automation of processes (Workato, EazyBI, Slack and Teams)
End-to-end project management for key customer areas and process automation initiatives for diferent departments;
Definition and validation of test scenarios and approval evidences;
Collect, analise and validate documentation of functional requirements;
Administration of the application and database;
Custom Reporting (O&M, Finance, Procurement and HR);
Acting as a key point of contact from the external team to the stakeholders of the project;
Training of new users and new releases